At Luxeuria, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from our store. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to process your orders and improve your shopping experience:

• Personal Information: This includes your name, email address, billing and shipping address, phone number, and payment information.
• Account Information: If you create an account with us, we collect your login credentials, such as your username and password.
• Order Information: We collect details about the products you purchase, including order number and order history.
• Usage Data: We collect information about how you interact with our website, including IP address, browser type, operating system, and other diagnostic data to improve your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To process and fulfil your orders, including shipping and delivering your products.
• To Communicate with You: We may use your email address to send order updates, shipping confirmations, and promotional emails (you can opt out at any time).
• To Improve Our Services: To analyse customer interaction, improve our website experience, and resolve technical issues.
• To Provide Customer Support: To respond to your enquiries, process returns or refunds, and resolve any concerns.

3. How We Protect Your Data

We take the security of your personal information seriously and implement various measures to protect it:

• Encryption: We use industry-standard encryption (SSL) to protect sensitive data during transactions.
• Access Control: Access to your personal information is restricted to authorised personnel only.
• Secure Payment Processors: We use third-party payment processors (e.g. PayPal, Stripe) to securely process payments. Your payment details are not stored on our servers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your data with trusted third-party companies that assist with order fulfilment, payment processing, and customer service (e.g. shipping companies, payment processors).
• Legal Requirements: We may disclose your information if required to do so under UK law or in response to valid legal requests by public authorities (e.g. a court order).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember preferences such as your basket contents or language settings. You can manage your cookie preferences through your browser settings.

6. Your Data Protection Rights (UK GDPR)

If you are a resident of the United Kingdom, you have the following rights under the UK General Data Protection Regulation (UK GDPR):

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your personal data under certain conditions.
• Right to Restriction: You may request limited processing of your data in specific circumstances.
• Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your data, including for direct marketing purposes.

To exercise any of these rights, please contact us at support@luxeuria.com.

7. Retention of Data

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies when visiting those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We recommend reviewing this policy periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: support@luxeuria.com